Refund policy

We want you to feel confident purchasing online and are happy to offer returns on both sale and full-price items. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Please ensure that garments and accessories have their original tags in place and have not been worn as we cannot refund or credit you for items that we are no longer able to sell.

As we are still quite a small business, we do encourage you do be mindful in your selections. We aren’t able to refund costs incurred from shipping items to you. Items are the responsibility of the owner until they reach us again.

To start a return, you can contact us at hello@practicestudio.online. Please note that returns will need to be sent to the following address: 58 Vulture St, West End, QLD 4101. 

Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@practicestudio.online.